On December 4th from 19:00 – 23:00 (GMT+1) there is planned maintenance at PDOK, as announced on https://www.pdok.nl/meldingen. Please note this may influence configuring new projects on the Tygron Platform during that timeframe.
The situation with the loading of new projects has been improved for this moment. It is possible again to load complete projects, but given the developments at PDOK this may not be a stable situation yet.
We will keep you informed of further developments.
We are currently experiencing problems with PDOK and BGT services. We are monitoring the situation. For any questions please contact email@example.com.
We have updated the Tygron Platform which resolves the connection issues to the FGR database, meaning the terrain (underground) type will be included in new projects again.
We have introduced ‘single sign-on’ for all parts of our Community Hub. This means that starting now you can log on to the Tygron Freshdesk helpdesk using your Tygron Platform login. More information can be found in the upcoming email on Friday September 7.
The Tygron Platform is currently experiencing issues connecting to the FGR data base due to an update of this database. As a result the data that is used to determine the terrain (underground) type is not loaded into new created projects. It is possible to create a new project, even though it will be missing this information. The missing data can be added manually later on. We are working on resolving this issue as soon as possible. For any questions please contact firstname.lastname@example.org.
We have added new plus licenses which allow for the creation of larger maps up to 10 km x 10 km. Upgrading from your existing license to a plus license is free. For more infomation on how to activate this upgrade, please visit support.tygron.com/wiki/Account_management, under the heading Upgrading a License to a +License.
We have updated the Tygron Engine to resolve the AHN issues, meaning it is now again possible to create new projects. Should you still run into issues, please contact email@example.com.
The Tygron Engine is currently experiencing issues connecting to the AHN3 data source. This may intermittently cause new projects to be created without constructions. We are working on resolving this issue, and aim to release a fix this week. We apologize for the inconvenience. For any questions, please contact firstname.lastname@example.org.
We would like to assure all our users that the Tygron Engine is not vulnerable to the Meltdown or Spectre vulnerabilities. However, your computer may have had or require an update of your graphical drivers, after which you may experience issues when starting the Tygron Engine. If you experience this, restarting your computer and trying again will fix it. Should you have any further issues or questions, please contact email@example.com.